Quality Management System
Our project management experts pro-actively identify and manage a Project Management Life Cycle (PMLC). Our PMLC ensures team integration, scope management and consistent use of process standards and collaboration tools. Our process and project governance tools are continually improved upon by the feedback received through our formal lesson learned and customer feedback exercises. Opportunities to improve are captured and monitored through our Corrective and Preventative Action (CAPA) process.
Effective communication is critical to project success. Using a Service Management Portal (SMP), enhanced collaboration enables each project team to have a unique portal to share ideas, communicate status and archive project records. Easy and secure online access allows users to remain up-to-date on the current status and next steps through dashboard displays designed specifically for that project. Stakeholders receive proactive and predictable communication from Elite designed to provide a consistent customer experience and increased satisfaction.
While each engagement may follow a slightly tailored approach, the Project Management Office (PMO) focuses on activities which ensure scope management, customer satisfaction and high-quality project deliverables. The PMO governs the processes used in project execution, evaluates performance, captures lessons learned, and drives continual improvement within our business model to enhance your experience.
Elite provides clients with a certified ISO 9001 and ISO 27001 Quality Management System (QMS). While each service and project is governed by the PMO our QMS ensures our processes and tools drive our business objectives:
As part of the overall QMS our Corrective and Preventive Action (CAPA) process drives continuous improvement in our practice by ensuring that the appropriate actions are taken when existing or potential issues are identified by investigators.
Closing a project effectively is vital in obtaining the information and data necessary to assess success and make improvements for the future. As part of Elite's Project Management Life Cycle (PMLC), we administer a customer satisfaction survey, lessons learned exercise and customer sign-off at the end of a project to collect valuable feedback and provide perspective on return on investment achieved. Again all key findings are captured and monitored to ensure continual improvement and quality of the services and products we provide.
Elite has a team of specialists dedicated to managing the logistical needs of your projects, ensuring consistency and logistical support for projects of all sizes. Regardless of the project complexity, reschedules or last-minute project changes, our consultants will arrive properly screened, on time, in the right place and ready to hit the ground running.